Frequently Asked Questions
Everything you need to know about your Journelle experience.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 deadline days of delivery. For hygiene reasons, certain items like adhesive bras and opened hosiery are final sale.
How do I find my correct bra size?
We recommend visiting our comprehensive Size Guide available on each product page or booking a virtual fitting session with one of our expert stylists for personalized advice.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, Journelle ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
How should I care for my delicate lingerie?
To preserve the life of your garments, we recommend hand washing in cold water with a gentle lingerie wash and laying items flat to dry. Avoid machine washing and tumble drying.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.